Maximising Freight Forwarding Efficiency with Shipmnts.com: A Comprehensive Guide to KPIs

Part I – Core KPIs

1. Time to Quote: Dynamic Sales Insights Dashboard can provide a great overview on time being taken by your teams to get back to customer.
2. Punctuality in Deliveries: A combination of Workflows, configurable views and milestones can be used to create actionable highlights on important milestones at the risk of miss like Late Gate In, SI filing Cut off, etc
3. Documentation Accuracy: Pre Defined System generated templates for Quotes, Comparative Quotes, BL, Freight Certificate, Delivery Order etc, can be used to not only create one click consistent document but also track time to generate for these important documents
4. Cargo Space Optimisation: Features Like console booking & advanced booking management allow you to be more efficient with your cargo space usage and purchase 
5. Operational Cost-Effectiveness: The estimates vs actuals report has enabled freight forwarders to manage shipments efficiently while keeping a close eye on cost and freight variables.
6. Workforce Efficiency: Reports like Automated Daily Shipment Summary (DSRs) or Sales Person Wise Summary can be used to set up daily productivity & exception summaries for early visibility.
7. Regulatory Adherence & Speed of Incident Management: Shipmnts Radar can be used to get real-time alerts on freight movement, reducing the risk of demurrage charges from compliance issues.
8. Record-Keeping Precision: Customisable Dashboards can provide dynamic actionable insights to mid & upper level management
9. Client Loyalty Metric or Customer Value over time: The churning customer report allows you to review returning customers or customers posing a risk of churning, therefore allowing you to nourish long term relationships or provide incentive for potential churns
10. Customer Happiness Index: Customer Portal (coming soon), allows for streamlined communication with customers via ticketing, making it easy to gather feedback and assess satisfaction levels, thus improving the overall customer experience.

Part II – Advanced KPIs

1. Win/ Loss Analysis: Dynamic Sales Dashboard allows you to review win and loss patterns along with regional & sales person wise summary.
2. Invoice Timing Accuracy: A combination of Milestones & Exception Dashboard can highlight anomalies in invoicing delays.
3. Per-Shipment Profitability: Shipmnts's integrated cost tracking helps calculate per-shipment profitability, considering all associated costs, including demurrage charges, to provide a clear profit margin, profitability report can be used to review the drill down
4. Partner Reliability Score: Coming soon with network rating that will allow you to collect and provide rating to your collaboraters on Shipmnts. This can be used to
5. Resource Usage Efficacy: Shipmnts.com offers resource management reports like Stock Summary, Ageing, Transaction Counts (operations & finance) to monitor the effective utilisation of your resources, reducing wastage and enhancing efficiency.
6. Exception Management Efficiency: Shipmnts's customizable exception management dashboard helps freight forwarders handle disruptions, such as demurrage charges, efficiently and effectively.