Accessing Support

Incase you are unable to find an answer through knowledge base, this guide will explain what are the ways that you can access support from a support specialist.

You can reach out to us via either of the channels

    Channel SLA Recommended For
    Email: 1-2 Business Days Non Urgent or expansion requests like addition of module, new log in credentials
    In App Help Chat 10-15 Mins to first response Urgent/ Time Sensitive Requests 
    Central WhatsApp Support - +91-9825589866 10-15 Mins to first response Voice Notes / Video Clips of your concern incase its difficult to explain concern on email/ chat


    You Can Access both Knowledge Base as well as the above Channels by clicking on the Help Icon on top right corner of your Shipmnts app. 

    Following Panel will open up where the Support section will allow you to connect with a support Specialist and Additional Resources allows you to access self help material and our release notes. 

    See an example of how you can raise a Support Chat