Privacy Policy

1. Scope & Applicability

This Privacy Policy applies to:

• Individuals ("you", "your") who access or interact with our Platform, website, support channels, or communications;
• Customers and their users (e.g., employees, agents) who use the Platform under a subscription or contractual arrangement;
• Visitors to our websites and marketing pages.

2. What Information We Collect

We may collect the following categories of data:

• Personal & Contact Information – Name, email address, telephone number, company name, job title, billing address, billing contact details
• Account & Usage Data – Login credentials (securely hashed), user roles and preferences, platform usage activity, support tickets
• Technical & Device Information – IP address, device type, browser type and version, operating system, device identifiers, cookies and similar tracking technologies
• Payment & Billing Data – Payment identifiers and transaction details, billing history processed via third-party payment providers (we do not store raw credit card or netbanking credentials)
• Communications Data – Messages exchanged with support or sales, marketing preferences
• Aggregated & Derived Data – Anonymous analytics, trends and performance data that cannot be used to identify you

We do not collect special categories of sensitive personal data (e.g., health, race, religion).

3. How We Collect Information

Information may be collected through:

• Direct interactions (account creation, support requests)
• Automated technologies (cookies, web beacons, server logs)
• Third-party services (analytics providers, advertising networks)

Some data is collected automatically when you use the Platform. You can manage cookie preferences through your browser settings, though disabling cookies may affect functionality.

4. How We Use Your Data

We may use your information for the following purposes:

• Service Delivery – To provide, maintain, and improve the Platform; to process subscriptions, invoices, and payments
• Customer Support & Engagement – To respond to inquiries and support requests; to provide service notifications and alerts
• Analytics & Improvement – To analyse usage trends and enhance features; to conduct research and diagnostics
• Marketing & Communications – To send newsletters, offers, and product updates (with your consent where required)
• Security & Compliance – To detect and prevent fraud; to meet legal, regulatory, contractual, and compliance obligations
• Legal Defense – To enforce our Terms, protect our rights, and manage disputes

We will only use your data for purposes compatible with the original collection purposes, unless otherwise permitted by law.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share data with:

• Service Providers (cloud hosting, analytics, email delivery)
• Payment Processors (PCI-DSS compliant partners)
• Regulators or legal authorities when required by law
• Professional advisors (legal, accounting, auditors)
• Affiliates and subcontractors under confidentiality obligations

All third parties must process your data in accordance with contractual safeguards.

6. Cross-Border Data Transfers

Your data may be transferred across countries (including India, United States, Singapore, EU, Middle East). We implement appropriate safeguards and may rely on applicable legal mechanisms (e.g., standard contractual clauses, consent) to support lawful transfers.

7. Data Security

We implement industry-standard technical and organizational measures:

• Encryption at rest and in transit
• Secure development practices
• Role-based access controls
• Network and application-level monitoring

No system is completely secure; however, we strive to protect your data from unauthorized access.

8. Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Comply with legal retention requirements
• Protect against disputes

After retention periods expire, data is either deleted or anonymised.

9. Your Rights (Jurisdiction-Specific)

Depending on your location and applicable law, you may have rights including:

• Access, correction, deletion
• Objecting to processing
• Restriction of processing
• Data portability
• Withdrawal of consent

For California residents, additional rights under CCPA/CPRA apply. For EU/EEA users, GDPR rights apply. To exercise your rights, contact privacy@shipmnts.com.

10. Cookies & Tracking

We use cookies and similar tools to:

• Enable essential site functionality
• Personalise your experience
• Perform analytics & improve offerings

A separate Cookie Policy provides detailed information.

11. Children's Privacy

Our Platform is intended for business users and adults. We do not knowingly collect personal data from children under the age of 16. If we learn that we have obtained such data without consent, we will take steps to delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you via the Platform or by email if there are material changes. Continued use of our Services after updates implies acceptance.